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Journal

About us

Our kits

Ourhands

<h3 id="lost--damaged-packages"><strong>Lost &amp; damaged packages</strong></h3><p>At OurHands, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost or damaged during transit, please <a href="https://ourhands.gorgias.help/en-US/contact">reach out</a> to our customer support team with your order number and any relevant details.</p>

At OurHands, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost or damaged during transit, please reach out to our customer support team with your order number and any relevant details.

What if my package gets lost or arrives damaged?

Shipping

How do I make a return?

When will I get my refund?

What’s your return policy?

Do you offer refunds or exchanges?

Returns

Can you remove the price from the kit?

Can you gift wrap my kit?

Can you include a gift note with my gift?

How do I cancel my order?

Can I edit or add anything to my order?

Your order

Can you send kits internationally?

Is there tracking information for my parcel?

Do you offer expedited shipping?

How long does delivery take?

What do I do if I receive the wrong item in my order?

Do you offer free shipping?

How much does shipping cost?

My order was marked delivered but it’s not here.

Do you sell wholesale?

Can you produce customised kits?

Are you available for workshops or events?

Working with us

What is amaro?

My amaro is too bitter!

How can I make more signature spice blend?

Amaro Making Kit

How to do a patch test?

Can I make up my own blends?

Can I make the infusions stronger?

Can I put the ingredients directly into the tub?

Bath Brew Kit

What are bitters?

My bitters are very strong!

Bitters Making Kit

Some of the pages are sticking out of the cover paper?

My notebooks wonŐt close properly?

Bookbinding Kit

Can I get refill packs?

Is the coffee filter in the kit reusable?

I don't have a pour-over dripper!

I don't have a grinder!

Coffee Roasting Kit

What suppliers would you recommend for equipment?

Can I use frozen fruit with this kit?

Can I combine multiple recipes?

How can I make my wine less sweet?

My wine isn't fermenting!

Hedgerow Wine Kit

My cones aren't burning properly!

How can I burn my incense paper safely?

Can I make my incense paper with essential oils?

Incense Cones Kit

Incense Paper Making Kit

How should I store my perfume?

Perfume Making Kit

Do I have to divide my embroidery thread?

Sashiko Repair Kit

What is a bain-marie?

My perfume looks like it's sweating?

Solid Perfume Making Kit

How can I make my tea stronger?

My tea tastes funny/looks blurry!

Can I make cold-brew tea with this kit?

Tea Blending Kit

My tonic water tastes too sweet/too bitter!

My tonic water is yellow!

Tonic Water Making Kit

What is vermouth?

My vermouth is too bitter!

Vermouth Making Kit

Do you sell any more pigments?

Watercolours Making Kit

How do I burn my candles safely?

Are the candle containers in the kit reusable?

Waste-Less Candle Making Kit

Help with a kit

Lost & damaged packages

What if my package gets lost or arrives damaged?Updated 7 months ago

Lost & damaged packages